Frequently Asked Questions

Everything you need to know about styling your home with ShopTwiz.

What is the typical shipping time for furniture and decor?

Most decor items ship within 3-5 business days. Larger furniture pieces usually arrive within 7-14 business days depending on your location and the specific delivery service selected at checkout.

Do you offer international shipping?

Currently, ShopTwiz ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home goods?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.

Are your materials sustainably sourced?

ShopTwiz is committed to quality and ethics. Over 70% of our wooden furniture collection is crafted from FSC-certified timber and recycled materials to ensure a lower environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your ShopTwiz account.